ReadCast
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Incidents

Mar 13

Server maintenance

Website
API
Podcast Feeds
Subscriptions
  • Investigating
    12:00 AM

    Our server provider is planning on transferring the virtual server ReadCast is hosted on to a new physical machine. Hopefully the transfer shouldn't take the service offline.

  • Resolved
    8:56 AM

    The migration has been completed successfully and without any downtime.

Feb 21

Downtime

Website
API
Podcast Feeds
Subscriptions
  • Investigating
    8:42 AM

    We are currently looking into issues with ReadCast.

  • Resolved
    8:45 AM

    We have restarted the server that hosts ReadCast and everything seems to be working again. We believe the cause is that the database fell down. Subscriptions will be next run at 9am UK time.

Dec 19

Issue regarding subscriptions

Subscriptions
  • Investigating
    7:46 AM

    Some subscriptions seem to have went a bit crazy overnight. We're taking steps to disable subscriptions and we'll look into this later today. Sorry for any inconvenience.

  • Identified
    2:00 PM

    We have taken the web application down for some back-end work. This should hopefully help to resolve the issue.

  • Monitoring
    2:28 PM

    Our backend work is taking longer than expected to complete. However, we'll update this page once it has completed.

  • Monitoring
    2:37 PM

    Our backend clean up process is still running but we've removed maintenance mode from the web application which means it should be accessible now. However, some parts of the site may be slower than normal.

  • Resolved
    4:37 PM

    We are rolling out a fix for this now. Sorry for any issues.

  • Investigating
    4:41 PM

    Whoops, seem like our fix didn't work..... let's try that again.

  • Resolved
    5:24 PM

    We have finally resolved this issue. We were loosely comparing the date against the last updated date for feed based subscriptions (RSS & Medium). Everything has been fixed now. We're sorry for any issues.

Dec 18

Small migration

Website
API
Voices
Podcast Feeds
  • Resolved
    9:26 PM

    We had a small issue while migrating our marketing site to a new platform. Everything should be good now.

Nov 16

Jobs taking longer than usual to process

Website
API
Voices
Legacy Voices
Web Scraper
  • Investigating
    3:51 PM

    We are currently investigating this incident.

  • Investigating
    3:59 PM

    All of our background jobs seem to be broken at the moment. Our server has decided to reprocess every single job that's ever been processed. We're working to clear the queue to try and resolve the issue.

  • Monitoring
    4:21 PM

    We have stopped Redis, the service we use to run all of our background jobs. We are going to monitor CPU usage on the servers until they are back at a reasonable level, then we will attempt to flush all Redis jobs on our server.

  • Resolved
    4:39 PM

    We just resolved the issue! We flushed everything on our Redis server and it wiped all of our background jobs. We'll monitor things over the next few days but things seem to be back to normal.

Oct 22

AWS Outage

Website
API
Podcast Feeds
  • Investigating
    10:31 PM

    Currently under investigation.

  • Identified
    10:35 PM

    One of our hosting providers, Amazon Web Services is currently experiencing issues with their service. This means that anything to do with episodes, like generating new episodes or listening to episodes will not work as expected. There's nothing we can do apart from wait until Amazon Web Services is back online. We thank you for your patience.

  • Identified
    10:53 PM

    We have identified that this outage affects listening to podcast episodes from podcast players and our web app. We apologize for this inconvenience.

  • Resolved
    11:15 PM

    Things seem to be getting back to normal now. We appreciate the patience of our customers.

Oct 10

Planned Downtime

Website
API
  • Resolved
    8:18 PM

    We took our services down to test procedures for when/if ReadCast is done, including notifying people through our status page. We're sorry for the small amount of downtime we've caused to people. Everything should be back to normal now.

Aug 30

Podcast feeds unavailable

Website
API
  • Identified
    4:00 PM

    We have identified an issue where podcast features and various pages in our interface are throwing errors. We have identified the issue and are working on a fix.

  • Resolved
    4:03 PM

    We have deployed a fix for the issue. It was caused by a small refactor earlier on today.